Future Is Customer Service, by Kym Illman
felt like you learn best while youre laughing
out loud? You should read The Future IS Customer
Service Kym Illmans highly-entertaining
collection of customer service anecdotes that will
quickly show you the highs and lows of the service
whirlwind book catalogues a lifetime of experience
as a customer and as a business owner, and takes readers
on a journey through the best and the worst
customer service experiences world-wide. You
wont be able to put it down!
Kym Illman wins Media Man 'Marketer Of The Month'
FUTURE IS CUSTOMER SERVICE BOOK (Kym Illman Official
"Great read, and fun! I loved the stories, the
people and their impact. My bet is, so will you".
-- Michael Gerber, Best-selling author, The E-Myth
books; Chairman, ceo, E-Myth Worldwide
at last, is a book featuring real-life positive customer
service insights for pro-actie businesses keen to
excel" -- Gerry Harvey, Chairman of Harvey Norman
About the Author
Illman was sacked fom a Perth TV station in 1988.
Unable to secure another job in the media, he started
his own business, Messages On Hold, from the spare
bedroom of his flat. Todya, the company turns over
in excess of AUS$7M/year and employs more than 50
staff and clients around the world. A customer service
specialist, Kym's passion for "wowing" clients
has been a major factor in turning a home-based business
into an international success story.
Illman was sacked from a Perth TV station in 1988.
Today he is the owner of The Message Group, an award-winning
group of companies covering a range of industries
including visual marketing, audio production, corporate
training and hospitality. This international business
turns over in excess of AU$13m/year and employs more
than 100 staff in Australia and Singapore.
passion for wowing clients has been one of the major
factors in his companys amazing success. His
latest book, The Future IS Customer Service (also
available as a 3-CD talking book), features more than
200 real-life stories on the subject, as well as proven
strategies that staff, managers and business owners
can use in their own organisations.
runs his own acclaimed seminars throughout the Asia-Pacific
region on subjects ranging from telephone etiquette
and ambush marketing through to customer service.
A recognised authority on the latter, hes been
featured on The Today Show, A Current Affair and CNBC,
as well as 2GB, 3AW, 6PR, 4BC and ABC radio. Versions
of Kyms seminars have since been released on
CD & DVD.
as Australias premier ambush marketer, Kym has
secured more than AU$1m worth of free media exposure
over the past decade. In fact, millions of people
have seen the familiar Messages On Hold logo at sporting
and newsworthy events around the world.
represented Australia in the World Young Business
Achiever Award in 1995 and was named 2007 Ernst &
Young Entrepreneur of the Year, Western Region. He's
also a much sought-after public speaker, presenting
to small and large corporate groups on a range of
topics including customer service, ambush marketing,
telephone techniques and the secrets behind his rags-to-riches
success. (Credit: Kym
a new spin on an old sales pitch
(Credit: The Bulletin
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On Hold The
Message Group Kym
Illman official website
On Hold Marketing
has been a friend and associate to the Media Man group since 2007. A most deserving