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Interview:
David Tyler, Director - Connelly Key Joint: 15th
July
2004
What's
your background?
A.
I was a builder for 15 years before joining Connolly
Key Joint. During that time I was using the product
for many years before coming to work here. I actually
built the owners house (Paul Connolly) and he
asked me to come and work for him at CKJ when
the house was nearing completion.
How
did Connolly Key Joint develop?
A.
It was the brainchild of local builder Paul Connolly.
He was tired of the slow and ineffective fixing
system for the key joint that was on the market
at the time so he devised and patented his own
peg and wedge fixing method. After building his
own equipment to roll form the new product he
began selling it to local hardware stores and
eventually had it taken up by a major reseller
network.
To
what do you attribute your success, including
numerous awards over the years?
A.
Being an innovative company committed to producing
a quality product and delivering good service.
The company is run under a Quality Assurance system
in compliance with ISO9001:2000.
What's
your motto?
A.
"The best joint in town"
What
aspects of your product does the market find most
appealing?
A.
The fact that it is a quality product that they
know is easy to install and it works. We have
a very reliable production, dispatch and transport
system that ensure our distributors get the correct
product, in good condition and in very fast delivery
times.
What
are your most popular products?
A.
Our key joint products are our most popular product
line. We also have the largest range of accessory
capping strips of any manufacture in the world.
Our smaller crack inducers are also gaining popularity
along with our dowel sleeve products. Interest
in the new expansion joint that has just been
released is very promising for the future.
What
is your company turnover?
A.
Over 2 million dollars per year.
Are
your products 100% Australian made?
A.
Over 99%. All our roll formed products are Australian
made (in Casino) from Australian made steel and
most of our plastic products are made in either
Casino or Brisbane.
What
guarantees and / or "SLAs" (service
level guarantees) do you offer?
A.
None.
How
do you "give back" to the community?
A.
We recently sponsored the Evans Head/Casino Surf
Life Saving Club for the purchase of a new competition
boat. This was $20,000 donation to the club.
What
is the best advice you ever received?
A.
Dick Smith once said the best way to be successful
in business is to provide excellent customer service.
You don't have to be selling something new or
cheaper, just sell the same products as others
but offer a better level of service. I believe
we sell better products and our customer service
focus is very high.
...end.
Editors
note: Media Man Australia is proud to be assisting
in the exposure efforts of such a go ahead company.
A remarkable Australian company.
David
adds:
Did
you see my photo in the Northern Star last Thursday
7 July? Page 14 I think. Getting a commendation
award (additional to the Designbuild award) at
the Northern Rivers Innovation Awards.
Regards
David Tyler
General Manager
Connolly Key Joint Pty Ltd
Ph.: 02 6662 4055
Fax.: 02 6662 3263
Email: dtyler@connollykeyjoint.com
Web: www.connollykeyjoint.com
Websites
Connolly
Key Joint
Designbuild
Australia
Designbuild
Australia - Press Releases
Spec-Net
/ Building Index.com - Press Release - DESIGNBUILD
2004 AN EXCEPTIONAL EVENT
Profiles
Connolly
Key Joint
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